Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise| Education Student Pricing | Monthly

  Save upto 18%, Get GST Invoice on your business purchase. Prices are Exclusive of GST

​  For a customized quote or a monthly subscription plan, please reach out to us through the WhatsApp sales support available on this page,  and we will respond back promptly.

Secure and trusted checkout with:

Q: What is the Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise (Education Student Pricing)?

A: The Dynamics 365 Contact Center Add-on for Customer Service Enterprise is a customer service solution designed specifically for educational institutions, offering students special pricing. This add-on helps students develop essential customer service skills and provides a unified customer service experience by integrating with Microsoft Dynamics 365 Customer Service.

Q: What are the key features of the Dynamics 365 Contact Center Add-on for Customer Service Enterprise?

A: Key features include advanced routing and queuing capabilities to manage high volumes of customer inquiries, real-time analytics and reporting for tracking KPIs, multi-channel support for phone, email, chat, and social media, and customizable workflows and automation for streamlined customer service processes.

Q: What are the main benefits of using the Dynamics 365 Contact Center Add-on for Customer Service Enterprise in education?

A: The main benefits include an enhanced customer experience through personalized and efficient service, improved FCR rates and reduced AHT, increased productivity and efficiency through automation, better decision-making with real-time analytics and reporting, and scalability and flexibility to support growing customer service needs.

Q: How can student help desks utilize the Dynamics 365 Contact Center Add-on for Customer Service Enterprise?

A: Student help desks can provide hands-on customer service experience by managing inquiries and issues from peers and faculty members using the add-on. This helps students learn customer service principles, processes, and best practices in a real-world setting.

Q: How can the Dynamics 365 Contact Center Add-on for Customer Service Enterprise be used as a customer service training tool?

A: Educational institutions can utilize the add-on as a training tool to teach students about customer service principles, processes, and best practices. Students can work on projects that involve implementing and configuring the add-on to meet specific customer service requirements.

Q: What are some use cases for the Dynamics 365 Contact Center Add-on for Customer Service Enterprise in research and development?

A: Institutions can leverage the add-on as a research platform to study customer service trends, behaviors, and outcomes. It can be used to teach students about real-world customer service scenarios and challenges in a simulated learning environment.

Q: What are the high-paying keywords associated with the Dynamics 365 Contact Center Add-on for Customer Service Enterprise?

A: High-paying keywords include B2B, B2C, customer service trends, customer service behaviors, customer service outcomes, real-world customer service scenarios, and customer service challenges.

Q: How does the Dynamics 365 Contact Center Add-on for Customer Service Enterprise enhance the customer experience?

A: The add-on enhances the customer experience by providing personalized and efficient service, improved FCR rates, reduced AHT, and better decision-making with real-time analytics and reporting. It also offers a scalable and flexible solution to support growing customer service needs.

Q: How does the Dynamics 365 Contact Center Add-on for Customer Service Enterprise increase productivity and efficiency?

A: The add-on increases productivity and efficiency by offering customizable workflows, automation, and streamlined customer service processes, resulting in better FCR rates, reduced AHT, and enhanced customer experiences.

Q: How can educational institutions prepare students for successful careers in customer service using the Dynamics 365 Contact Center Add-on for Customer Service Enterprise?

A: By providing students with a comprehensive and immersive customer service learning experience, educational institutions can help students develop essential skills and knowledge in customer service, equipping them for successful careers in this field.