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Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise| Education Faculty Pricing | Yearly

Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise| Education Faculty Pricing | Yearly

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Boost student success with Dynamics 365 Contact Center Digital Add-on, designed for education faculty. Enhance student engagement, provide 24/7 support, and gain insights with omnichannel routing, AI-powered chatbots, and analytics.

₹ 37,456.00
₹ 41,160.00 Tax Excluded (Discount: 8.99902818270165%)

₹ 44,198.08 Including Tax

₹ 41,160.00 Tax Excluded

(₹ 0.00 / Units)
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Education Annual
Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise (Education Faculty Pricing)

This Dynamics 365 Contact Center Digital Add-on is specifically designed for educational institutions, providing faculty members with a comprehensive customer service solution. With this add-on, educational institutions can enhance their customer service capabilities, streamline communication, and improve student engagement.

Key Features
  • Omni-channel engagement: Provide seamless customer experiences across multiple channels, including phone, email, chat, and social media.
  • AI-powered chatbots: Leverage artificial intelligence to automate routine inquiries and provide 24/7 support to students and faculty members.
  • Knowledge management: Create a centralized knowledge base to store and share information, reducing response times and improving issue resolution.
  • Case management: Assign, manage, and track customer service cases, ensuring that issues are resolved efficiently and effectively.
  • Analytics and reporting: Gain valuable insights into customer service performance, identifying areas for improvement and optimizing operations.
Key Benefits
  • Improved student satisfaction: Provide timely and effective support to students, enhancing their overall educational experience.
  • Increased faculty productivity: Automate routine tasks and provide faculty members with the tools they need to focus on high-value activities.
  • Enhanced collaboration: Foster a culture of collaboration among faculty members, staff, and students, ensuring that everyone is working together to achieve common goals.
  • Reduced costs: Minimize the need for manual processes and reduce the overall cost of providing customer service.
  • Scalability: Easily scale your customer service operations to meet the evolving needs of your educational institution.
Use Cases
  • Student admissions: Provide prospective students with timely and effective support, guiding them through the application and enrollment process.
  • Academic advising: Offer students personalized academic advising, helping them to choose courses, plan their curriculum, and achieve their academic goals.
  • Financial aid and scholarships: Assist students with financial aid and scholarship applications, ensuring that they have the resources they need to succeed.
  • IT support: Provide faculty members and students with technical support, resolving issues with hardware, software, and network connectivity.
  • Alumni engagement: Stay connected with alumni, providing them with ongoing support, resources, and opportunities for engagement.

By leveraging the Dynamics 365 Contact Center Digital Add-on, educational institutions can create a world-class customer service experience, driving student satisfaction, faculty productivity, and institutional success.

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Q: What is the Dynamics 365 Contact Center Digital Add-on for Education Faculty?

A: The Dynamics 365 Contact Center Digital Add-on for Education Faculty is a customer service solution designed specifically for educational institutions. It provides faculty members with tools for omnichannel engagement, AI-powered chatbots, knowledge management, case management, analytics, and reporting to improve student satisfaction, faculty productivity, and institutional success.

Q: How does Dynamics 365 Contact Center enhance student engagement?

A: Dynamics 365 Contact Center supports student engagement through seamless omnichannel communication and 24/7 availability via AI-powered chatbots. It also offers personalized support for student admissions, academic advising, financial aid, scholarships, and alumni engagement.

Q: What are the key features of Dynamics 365 Contact Center Digital Add-on?

A: The key features include omni-channel engagement, AI-powered chatbots, knowledge management, case management, analytics, and reporting. These features streamline communication, enhance support, and provide valuable insights for improvement.

Q: How can Dynamics 365 Contact Center increase faculty productivity?

A: Dynamics 365 Contact Center increases faculty productivity by automating routine tasks, providing tools for issue resolution, and facilitating collaboration among faculty members, staff, and students.

Q: Can Dynamics 365 Contact Center help reduce customer service costs?

A: Yes, Dynamics 365 Contact Center can help reduce customer service costs by minimizing manual processes, automating routine tasks, and providing a scalable solution for educational institutions.

Q: How is Dynamics 365 Contact Center relevant for student admissions?

A: Dynamics 365 Contact Center is relevant for student admissions by offering timely and effective support, guiding prospective students through the application and enrollment process, and fostering collaboration among faculty members, staff, and students.

Q: What role does Dynamics 365 Contact Center play in academic advising?

A: Dynamics 365 Contact Center enhances academic advising by providing personalized support, helping students choose courses, plan their curriculum, and achieve their academic goals, and promoting a culture of collaboration among faculty members, staff, and students.

Q: How does Dynamics 365 Contact Center support financial aid and scholarships?

A: Dynamics 365 Contact Center supports financial aid and scholarships by assisting students with applications, providing technical support, and ensuring that they have the resources needed for success.

Q: What benefits does Dynamics 365 Contact Center offer for alumni engagement?

A: Dynamics 365 Contact Center supports alumni engagement by staying connected with alumni, providing ongoing support, resources, and opportunities for engagement, and fostering a sense of community among alumni.

Q: How can educational institutions benefit from yearly faculty pricing for Dynamics 365 Contact Center?

A: Educational institutions can benefit from yearly faculty pricing by planning and managing their customer service budget more effectively, taking advantage of potential volume discounts, and ensuring consistent access to the tools and features needed for institutional success.

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Specifications

General Information
Brand Microsoft
License Information
License Category Education
License Type New
License Tenure Yearly
Payment Terms Prepaid
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Education Annual