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Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise | Monthly

Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise | Monthly

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Boost customer satisfaction with Dynamics 365 Contact Center Digital Add-on, featuring omnichannel engagement, AI-powered chatbots, and real-time analytics for enhanced customer service experiences

₹ 6,814.00
₹ 7,488.00 Tax Excluded (Discount: 9.001068376068375%)

₹ 8,040.52 Including Tax

₹ 7,488.00 Tax Excluded

(₹ 0.00 / Units)
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Commercial Monthly
Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise

This digital add-on is designed to enhance the customer service experience for enterprises using Dynamics 365. It provides a comprehensive set of tools to manage customer interactions across multiple channels, including social media, email, chat, and phone.

Key Features
  • Omni-channel engagement: Engage with customers across multiple channels, including social media, email, chat, and phone, to provide a seamless customer experience.
  • AI-powered chatbots: Utilize artificial intelligence-powered chatbots to provide 24/7 customer support and help customers with common queries.
  • Knowledge management: Access a centralized knowledge base to provide customers with accurate and up-to-date information, reducing resolution times and improving customer satisfaction.
  • Real-time analytics: Get real-time insights into customer interactions, allowing you to identify trends, optimize processes, and improve customer experience.
  • Integration with Dynamics 365: Seamlessly integrate with Dynamics 365 to access customer data, history, and preferences, enabling personalized and informed customer interactions.
Key Benefits
  • Improved customer experience: Provide a seamless and personalized customer experience across multiple channels, leading to increased customer satisfaction and loyalty.
  • Increased efficiency: Automate routine tasks, reduce manual effort, and optimize processes to improve agent productivity and efficiency.
  • Enhanced insights: Get real-time insights into customer interactions, enabling data-driven decisions and continuous improvement.
  • Reduced costs: Reduce the cost of customer service operations by automating routine tasks, minimizing manual effort, and optimizing resource utilization.
  • Competitive advantage: Differentiate your business by providing a superior customer experience, building brand loyalty, and driving long-term growth.
Use Cases
  • Customer support: Provide 24/7 customer support across multiple channels, including social media, email, chat, and phone, to resolve customer queries and issues.
  • Order management: Manage customer orders, including tracking, shipping, and returns, to ensure a seamless and personalized experience.
  • Account management: Access customer data, history, and preferences to provide personalized and informed customer interactions, building strong relationships and driving loyalty.
  • Feedback and surveys: Collect customer feedback and conduct surveys to understand customer needs, preferences, and pain points, driving continuous improvement and innovation.
  • Knowledge management: Create, manage, and share knowledge articles, FAQs, and other content to provide customers with accurate and up-to-date information, reducing resolution times and improving customer satisfaction.

By leveraging the Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise, businesses can deliver exceptional customer experiences, drive loyalty and retention, and gain a competitive advantage in the market.

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Q: What is the Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise?

A: It is a digital add-on designed to enhance the customer service experience for enterprises using Dynamics 365. It provides tools for multi-channel customer interaction management, AI-powered chatbots, real-time analytics, and integration with Dynamics 365 for personalized and informed customer interactions.

Q: How can omni-channel engagement improve customer experience?

A: Omni-channel engagement allows businesses to engage with customers across multiple channels, including social media, email, chat, and phone. This seamless interaction improves customer satisfaction and loyalty by providing a consistent experience across different platforms.

Q: What are the benefits of utilizing AI-powered chatbots in customer service?

A: AI-powered chatbots offer 24/7 customer support and can help customers with common queries, automating routine tasks, reducing manual effort, and improving agent productivity and efficiency.

Q: How does real-time analytics enhance customer service?

A: Real-time analytics provide businesses with insights into customer interactions, enabling them to identify trends, optimize processes, improve customer experience, and make data-driven decisions.

Q: How does the Dynamics 365 Contact Center Digital Add-on integrate with existing Dynamics 365 systems?

A: The add-on seamlessly integrates with Dynamics 365, allowing businesses to access customer data, history, and preferences, ensuring personalized and informed customer interactions.

Q: What are the key advantages of using the Dynamics 365 Contact Center for customer support?

A: The digital add-on allows businesses to provide 24/7 customer support across multiple channels, reducing resolution times, improving customer satisfaction, and building a competitive advantage.

Q: How does the knowledge management feature contribute to order management and account management?

A: By providing a centralized knowledge base for accurate and up-to-date information, the add-on helps manage customer orders, track shipping, handle returns, and maintain strong relationships with customers, building loyalty and driving retention.

Q: How can feedback and surveys improve customer service operations?

A: Collecting customer feedback and conducting surveys can help businesses understand customer needs, preferences, and pain points, driving continuous improvement, innovation, and long-term growth in the market.

Q: How does the Dynamics 365 Contact Center Digital Add-on contribute to cost reduction?

A: By automating routine tasks, minimizing manual effort, and optimizing resource utilization, this add-on helps reduce the cost of customer service operations, ultimately leading to a more competitive and efficient business.

Q: What role does the Dynamics 365 Contact Center play in customer experience and market differentiation?

A: By enhancing customer service, streamlining processes, and providing a seamless and personalized customer experience, the add-on contributes to building brand loyalty, driving long-term growth, and enabling businesses to differentiate themselves in the market.

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Shipping: 1-2 Business Days
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Specifications

General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Monthly
Payment Terms Prepaid
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Commercial Monthly