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Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise | Yearly

Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise | Yearly

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Boost customer experience with Dynamics 365 Contact Center Voice Add-on, featuring omnichannel engagement, AI-powered routing, and real-time analytics for enhanced service enterprise solutions

₹ 68,141.00
₹ 74,880.00 Tax Excluded (Discount: 8.99973290598291%)

₹ 80,406.38 Including Tax

₹ 74,880.00 Tax Excluded

(₹ 0.00 / Units)
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Commercial Annual
Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise

The Dynamics 365 Contact Center Voice Add-on is designed to enhance your customer service capabilities with advanced voice features, seamlessly integrated with your existing Dynamics 365 platform. This add-on empowers your customer service team to provide personalized, efficient, and effective support to your customers, resulting in improved customer satisfaction and loyalty.

Key Features
  • Omni-channel engagement: Provide customers with a unified experience across multiple channels, including voice, email, chat, and social media.
  • Advanced call handling: Utilize features like call routing, queuing, and interactive voice response (IVR) to manage incoming calls efficiently.
  • Integration with Dynamics 365: Leverage customer data and interaction history to provide personalized support and improve first call resolution rates.
  • Real-time analytics: Monitor call volumes, wait times, and agent performance in real-time to optimize your customer service operations.
  • Security and compliance: Ensure the security and integrity of customer data with enterprise-grade security features and compliance with industry regulations.
Key Benefits
  • Improved customer satisfaction: Provide timely and effective support to customers, resulting in increased loyalty and retention.
  • Increased agent productivity: Empower agents with the tools and information they need to resolve customer issues efficiently and effectively.
  • Enhanced collaboration: Facilitate seamless communication and collaboration between customer service agents, supervisors, and other teams.
  • Reduced costs: Minimize infrastructure and maintenance costs with a cloud-based solution that scales to meet your business needs.
  • Data-driven insights: Gain valuable insights into customer behavior and preferences, enabling data-driven decisions to drive business growth.
Use Cases
  • Inbound customer support: Manage high volumes of incoming customer calls, routing them to the right agent or resource to ensure timely resolution.
  • Outbound customer engagement: Proactively reach out to customers for surveys, callbacks, or other outreach initiatives to improve customer satisfaction and loyalty.
  • Telemarketing and sales: Utilize the add-on's features to support telemarketing and sales teams, helping them to connect with customers and close deals more effectively.
  • Help desk and IT support: Provide IT support and technical assistance to customers, leveraging the add-on's integration with Dynamics 365 to resolve issues efficiently.
  • Collections and billing: Use the add-on to manage collections and billing-related customer inquiries, reducing outstanding balances and improving cash flow.

By leveraging the Dynamics 365 Contact Center Voice Add-on, you can transform your customer service operations, providing exceptional experiences that drive customer loyalty, retention, and ultimately, business growth.

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Q: What is the Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise?

A: The Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise is a value-added feature designed to enhance your customer service capabilities with advanced voice features, integrated with your existing Dynamics 365 platform. It empowers your customer service team to provide personalized, efficient, and effective support to your customers, resulting in improved customer satisfaction and loyalty.

Q: How does the add-on improve customer experience through omni-channel engagement?

A: The add-on offers a unified customer experience across multiple communication channels such as voice, email, chat, and social media, enabling your team to manage customer interactions efficiently and effectively.

Q: How does the Dynamics 365 Contact Center Voice Add-on contribute to increased agent productivity?

A: The Voice Add-on empowers agents with a suite of advanced call handling tools, including call routing, queuing, and IVR, allowing them to manage high volumes of calls effectively while leveraging customer data and interaction history to improve first-call resolution rates.

Q: What security and compliance features does the Dynamics 365 Contact Center Voice Add-on provide?

A: The add-on ensures the security and integrity of customer data with enterprise-grade security features and compliance with industry regulations, making it a reliable solution for sensitive business operations.

Q: How does the Voice Add-on lead to reduced costs for businesses?

A: The add-on minimizes infrastructure and maintenance costs by offering a cloud-based solution that scales according to your business needs, allowing you to save on resources while improving customer service operations.

Q: In which scenarios can the Dynamics 365 Contact Center Voice Add-on be applied for inbound customer support?

A: The add-on can manage high volumes of incoming customer calls, route them to the appropriate agent or resource, and ensure timely resolution for improved customer satisfaction and loyalty.

Q: How does the Dynamics 365 Contact Center Voice Add-on facilitate outbound customer engagement?

A: The Voice Add-on enables organizations to proactively reach out to customers for surveys, callbacks, or other outreach initiatives to improve customer satisfaction and loyalty, fostering better relationships and retention.

Q: Which Voice Add-on features support telemarketing and sales efforts?

A: The add-on's features can be leveraged by telemarketing and sales teams to connect with customers effectively, helping them close deals and maximize opportunities.

Q: How can the Voice Add-on benefit help desk and IT support operations?

A: The add-on provides IT support and technical assistance to customers by integrating with Dynamics 365 to resolve issues efficiently, leading to reduced downtime and improved customer experience.

Q: How does the Dynamics 365 Contact Center Voice Add-on help manage collections and billing-related customer inquiries?

A: The Voice Add-on can be used to handle collections and billing-related customer inquiries, reducing outstanding balances, improving cash flow, and creating a streamlined experience for customers and teams alike.

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General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Yearly
Payment Terms Prepaid
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Commercial Annual