Microsoft Dynamics 365 Contact Center Voice| Education Student Pricing | Yearly

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Q: What is Dynamics 365 Contact Center Voice (Education Student Pricing)?

A: Dynamics 365 Contact Center Voice (Education Student Pricing) is a cloud-based contact center solution that provides personalized, omnichannel experiences for customers at a special education student price. This solution enables you to manage customer interactions across multiple channels and integrate with Dynamics 365 Customer Service for seamless case management.

Q: What are the key features of Dynamics 365 Contact Center Voice?

A: The key features of Dynamics 365 Contact Center Voice include cloud-based contact center with advanced routing and queuing capabilities, omnichannel engagement across voice, email, chat, and social media, personalized customer experiences with AI-powered chatbots and virtual agents, real-time analytics and reporting, and a scalable and secure architecture.

Q: How can Dynamics 365 Contact Center Voice benefit my customer service and support?

A: Dynamics 365 Contact Center Voice can benefit your customer service and support by improving customer satisfaction and loyalty through personalized experiences, increasing efficiency and productivity with automated workflows and AI-powered chatbots, enhancing insights and decision-making with real-time analytics and reporting, and reducing costs and improving ROI with a cloud-based, scalable solution.

Q: Can Dynamics 365 Contact Center Voice be used for telemarketing and telesales?

A: Yes, Dynamics 365 Contact Center Voice can be used for managing outbound campaigns and improving sales performance through its advanced routing and queuing capabilities.

Q: How does Dynamics 365 Contact Center Voice integrate with Dynamics 365 Customer Service?

A: Dynamics 365 Contact Center Voice integrates with Dynamics 365 Customer Service for seamless case management and resolution, allowing you to deliver efficient and effective customer support services.

Q: What is the education student pricing for Dynamics 365 Contact Center Voice?

A: The education student pricing for Dynamics 365 Contact Center Voice is a special price offered exclusively for students who wish to learn and develop their skills in customer service and contact center management.

Q: Can Dynamics 365 Contact Center Voice be used as a learning tool for students?

A: Yes, Dynamics 365 Contact Center Voice can be used as a learning tool for students to gain hands-on experience with a leading contact center solution and develop their skills in customer service and contact center management.

Q: What are the use cases for Dynamics 365 Contact Center Voice?

A: The use cases for Dynamics 365 Contact Center Voice include customer service and support, telemarketing and telesales, help desk and IT support, education and training, and research and development.

Q: Is Dynamics 365 Contact Center Voice a secure solution?

A: Yes, Dynamics 365 Contact Center Voice is a secure solution that provides a scalable and secure architecture to support growing contact center needs.

Q: How can I order Dynamics 365 Contact Center Voice (Education Student Pricing)?

A: To order Dynamics 365 Contact Center Voice (Education Student Pricing), you can visit the product page and place an order online. The special education student pricing is offered for a yearly subscription, providing you with a cost-effective way to learn and develop your skills in customer service and contact center management.