Microsoft Dynamics 365 Contact Center Voice | Non-Profit Pricing | Yearly

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Q: What is Microsoft Dynamics 365 Contact Center Voice for non-profit organizations?

A: Dynamics 365 Contact Center Voice is a cloud-based contact center solution designed specifically for non-profit organizations. It provides advanced routing and queuing capabilities, real-time analytics, and supports multiple communication channels (voice, email, chat, social media). It is integrated with Dynamics 365 Customer Service for seamless case management, and offers customizable workflows and automation to streamline processes.

Q: How do non-profit organizations benefit from Dynamics 365 Contact Center Voice?

A: Non-profit organizations benefit from enhanced customer experiences, improved agent productivity, increased flexibility and scalability, better insights and decision-making with real-time analytics, and reduced costs through optimized operations and automation. It also streamlines tasks such as donor support, volunteer management, program and service delivery, event management, and constituent engagement.

Q: Can Dynamics 365 Contact Center Voice integrate with other Dynamics 365 modules?

A: Yes, Dynamics 365 Contact Center Voice integrates seamlessly with Dynamics 365 Customer Service, allowing for seamless case management and improved overall customer experience.

Q: What communication channels are supported by Dynamics 365 Contact Center Voice?

A: Dynamics 365 Contact Center Voice supports various communication channels, including voice, email, chat, and social media, providing a comprehensive omnichannel experience for both the organization and its constituents.

Q: How can Dynamics 365 Contact Center Voice improve donor support and engagement?

A: Dynamics 365 Contact Center Voice allows non-profit organizations to provide exceptional service to donors and supporters with timely, personalized communication, resulting in stronger relationships and increased satisfaction.

Q: How does Dynamics 365 Contact Center Voice help manage volunteers and their communication?

A: Dynamics 365 Contact Center Voice streamlines volunteer coordination and communication, reducing administrative burdens and improving overall volunteer experience. Automated workflows and real-time analytics contribute to more efficient program and service delivery.

Q: How can Dynamics 365 Contact Center Voice transform customer service operations in non-profit organizations?

A: Dynamics 365 Contact Center Voice offers advanced routing, real-time analytics, multi-channel support, customizable workflows, and automation, enabling non-profit organizations to elevate their customer service, make data-driven decisions, and optimize operational costs.

Q: Is Dynamics 365 Contact Center Voice available at a discounted price for non-profit organizations?

A: Yes, Dynamics 365 Contact Center Voice is available at exclusive non-profit pricing, allowing organizations to access powerful contact center capabilities at a reduced cost.

Q: How does Dynamics 365 Contact Center Voice support yearly subscriptions for non-profit organizations?

A: Dynamics 365 Contact Center Voice offers a yearly subscription plan tailored for non-profit organizations, enabling them to utilize the benefits of a cloud-based contact center solution on a long-term, budget-friendly basis.

Q: How do I get started with Dynamics 365 Contact Center Voice for my non-profit organization?

A: Contact our sales team to learn more about Dynamics 365 Contact Center Voice and explore how it can help your non-profit organization transform its customer service operations, drive greater impact, and enhance relationships with constituents.