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Microsoft Dynamics 365 Contact Center | Yearly

Microsoft Dynamics 365 Contact Center | Yearly

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Boost customer satisfaction with Dynamics 365 Contact Center, featuring omnichannel engagement, AI-powered chatbots, and real-time analytics for personalized support experiences

₹ 99,918.00
₹ 109,800.00 Tax Excluded (Discount: 9.0%)

₹ 117,903.24 Including Tax

₹ 109,800.00 Tax Excluded

(₹ 0.00 / Units)
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Commercial Annual
Dynamics 365 Contact Center: Revolutionizing Customer Engagement

Dynamics 365 Contact Center is a comprehensive customer service solution designed to help businesses deliver exceptional customer experiences. With its robust features and intuitive interface, it enables organizations to streamline their customer service operations, improve agent productivity, and increase customer satisfaction.

Key Features
  • Omni-channel engagement: Provide seamless customer experiences across multiple channels, including phone, email, chat, and social media
  • Advanced routing and queuing: Route customer inquiries to the most suitable agent based on their skills, availability, and workload
  • Real-time analytics and reporting: Gain valuable insights into customer behavior, agent performance, and contact center operations
  • Integration with Dynamics 365 CRM: Leverage customer data and history to provide personalized and contextual support
  • Customizable workflows and automation: Streamline processes and reduce manual errors with automated workflows and business rules
Key Benefits
  • Improved customer satisfaction: Deliver personalized and timely support to increase customer loyalty and retention
  • Increased agent productivity: Empower agents with the right tools and information to resolve customer inquiries efficiently
  • Enhanced operational efficiency: Optimize contact center operations and reduce costs with automated workflows and real-time analytics
  • Better decision-making: Make data-driven decisions with real-time insights into customer behavior and contact center performance
  • Scalability and flexibility: Easily adapt to changing business needs with a cloud-based solution that can be scaled up or down as required
Use Cases
  • Customer service and support: Provide multi-channel support to customers, including phone, email, chat, and social media
  • Telemarketing and telesales: Use Dynamics 365 Contact Center to manage outbound sales and marketing campaigns
  • Help desk and IT support: Deliver timely and effective support to employees and customers with IT-related issues
  • Account management and retention: Use customer data and history to provide personalized support and improve customer retention
  • Field service management: Dispatch and manage field service technicians to provide on-site support and maintenance

By implementing Dynamics 365 Contact Center, businesses can transform their customer service operations, improve customer engagement, and drive revenue growth. With its robust features, intuitive interface, and seamless integration with Dynamics 365 CRM, it is the perfect solution for organizations looking to deliver exceptional customer experiences.

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Q: What is Dynamics 365 Contact Center?

A: Dynamics 365 Contact Center is a comprehensive customer service solution designed to help businesses deliver exceptional customer experiences by streamlining customer service operations, improving agent productivity, and increasing customer satisfaction.

Q: How does Dynamics 365 Contact Center provide omnichannel engagement?

A: Dynamics 365 Contact Center allows businesses to engage with customers seamlessly across multiple channels, including phone, email, chat, and social media.

Q: How are customer inquiries routed in Dynamics 365 Contact Center?

A: Dynamics 365 Contact Center uses advanced routing and queuing to route customer inquiries to the most suitable agent based on their skills, availability, and workload.

Q: What are the benefits of integrating Dynamics 365 Contact Center with Dynamics 365 CRM?

A: Integrating Dynamics 365 Contact Center with Dynamics 365 CRM enables businesses to leverage customer data and history to provide personalized and contextual support.

Q: How can businesses benefit from customizable workflows and automation in Dynamics 365 Contact Center?

A: Customizable workflows and automation in Dynamics 365 Contact Center help businesses streamline processes, reduce manual errors, and improve operational efficiency.

Q: What are the key benefits of using Dynamics 365 Contact Center for customer service and support?

A: Dynamics 365 Contact Center enables businesses to provide multi-channel support to customers, increasing customer satisfaction and loyalty.

Q: How can Dynamics 365 Contact Center be used for telemarketing and telesales?

A: Dynamics 365 Contact Center can be used to manage outbound sales and marketing campaigns, improving conversion rates and revenue growth.

Q: How does Dynamics 365 Contact Center support help desk and IT support?

A: Dynamics 365 Contact Center enables businesses to deliver timely and effective support to employees and customers with IT-related issues, reducing downtime and improving productivity.

Q: How can Dynamics 365 Contact Center be used for account management and retention?

A: Dynamics 365 Contact Center allows businesses to use customer data and history to provide personalized support and improve customer retention, increasing revenue growth and customer loyalty.

Q: What are the benefits of using Dynamics 365 Contact Center as a cloud-based solution?

A: Dynamics 365 Contact Center provides scalability, flexibility, and real-time insights into customer behavior and contact center performance, helping businesses make data-driven decisions and optimize operations.

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General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Yearly
Payment Terms Prepaid
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Commercial Annual