Microsoft Dynamics 365 Customer Service Call Intelligence Minutes Add-on| Education Student Pricing | Monthly

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Q: What is the Dynamics 365 Customer Service Call Intelligence Minutes Add-on for Education Student Pricing?

A: It is an add-on designed for education students that provides tools to enhance customer service capabilities, featuring AI-powered call analysis, real-time call transcription, customizable dashboards, and seamless integration with Dynamics 365 Customer Service.

Q: How does the add-on improve customer satisfaction?

A: By unlocking valuable insights into customer interactions, education students can deliver personalized and efficient service, resolving complaints efficiently and providing proactive customer service.

Q: What are the key benefits of the Dynamics 365 Customer Service Call Intelligence Minutes Add-on?

A: The add-on offers enhanced agent productivity, reduced handle times, data-driven decision making, increased revenue, and streamlined customer service operations through automated workflows and integrations.

Q: How does the AI-powered call analysis feature work?

A: AI-powered call analysis provides valuable insights into customer interactions, helping education students identify trends and areas for improvement, enabling them to improve satisfaction, productivity, and revenue.

Q: Can the add-on be integrated with other Dynamics 365 applications?

A: Yes, the add-on can be integrated with other Dynamics 365 applications to create a unified and seamless customer experience, which can lead to a high-paying and competitive B2B or B2C market.

Q: How does real-time call transcription and sentiment analysis help with customer service?

A: Real-time call transcription and sentiment analysis allow education students to identify trends and areas for improvement, helping them to resolve customer complaints efficiently and provide personalized service.

Q: What are the features of the customizable dashboards and reports?

A: Customizable dashboards and reports enable education students to track key performance indicators and measure success, including first call resolution and customer satisfaction.

Q: What are the use cases of the Dynamics 365 Customer Service Call Intelligence Minutes Add-on?

A: The add-on can be used to analyze customer interactions, provide personalized and proactive customer service, measure and track key performance indicators, and integrate with other Dynamics 365 applications for a unified customer experience.

Q: How is the Dynamics 365 Customer Service Call Intelligence Minutes Add-on scalable and flexible for education students?

A: The add-on is scalable and flexible, providing education students with a pricing model that can accommodate their needs and enable them to maximize their investment in Dynamics 365 Customer Service.

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