Microsoft Dynamics 365 Customer Service Call Intelligence Minutes Add-on| Education Student Pricing | Yearly

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Q: What is the Microsoft Dynamics 365 Customer Service Call Intelligence Minutes Add-on - Education Student Pricing?

A: It is an add-on designed for educational institutions, offering students access to advanced call intelligence capabilities at a discounted rate. It includes features like call analytics, AI-powered transcription, and customizable dashboards, enhancing their skills and knowledge in customer service.

Q: Who can benefit from the Dynamics 365 Customer Service Call Intelligence Minutes Add-on?

A: This add-on benefits students, educators, and institutions by providing hands-on experience with the latest customer service technologies, conducting research, and preparing students for careers in customer service and related fields.

Q: How does the add-on enhance customer service experiences?

A: The add-on enhances customer experiences by unlocking insights through AI-powered conversation analysis, identifying trends, and tracking sentiment. This results in improved agent productivity, higher first call resolution rates, and reduced escalation rates.

Q: What are the key features of the Dynamics 365 Customer Service Call Intelligence Minutes Add-on?

A: Key features include advanced call analytics, AI-powered call transcription, integration with Dynamics 365 Customer Service, customizable dashboards, and a scalable, secure architecture.

Q: Can the add-on be used for research purposes?

A: Yes, the add-on can be used for research on customer behavior and preferences, allowing students and educators to gain valuable insights into customer service operations.

Q: How can the Dynamics 365 Customer Service Call Intelligence Minutes Add-on be integrated into the curriculum?

A: The add-on can be used in customer service training, practical projects, assignments, competitions, and hackathons, preparing students for high-paying careers in customer service and innovation.

Q: Is the Dynamics 365 Customer Service Call Intelligence Minutes Add-on a cost-effective solution?

A: Yes, with its discounted student pricing, it offers an affordable and scalable solution for educational institutions looking to enhance their customer service curriculum.

Q: How does the add-on improve agent productivity and efficiency?

A: By providing real-time call analytics and reporting, the add-on helps agents make better decisions and resolve issues more efficiently, leading to improved productivity and customer satisfaction.

Q: What type of call data can the add-on handle?

A: The add-on's scalable architecture can support large volumes of call data, allowing students and educators to analyze data from various sources and industries.

Q: How can the Dynamics 365 Customer Service Call Intelligence Minutes Add-on help students in their future careers?

A: By gaining hands-on experience with advanced customer service technologies, students can develop skills and knowledge that are highly valuable in customer service and related fields, increasing their career development and placement opportunities.