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Microsoft Dynamics 365 Customer Service Digital Messaging add-on | Yearly

Microsoft Dynamics 365 Customer Service Digital Messaging add-on | Yearly

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Enhance customer experience with Dynamics 365 Customer Service Digital Messaging add-on, offering real-time chat, automated responses, and seamless case management for efficient support.

₹ 68,141.00
₹ 74,880.00 Tax Excluded (Discount: 8.99973290598291%)

₹ 80,406.38 Including Tax

₹ 74,880.00 Tax Excluded

(₹ 0.00 / Units)
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Commercial Annual
Dynamics 365 Customer Service Digital Messaging Add-on

The Dynamics 365 Customer Service Digital Messaging add-on is designed to enhance customer engagement and support experiences. This innovative solution enables businesses to provide seamless, omnichannel support to their customers across various digital messaging platforms.

Key Features

The Dynamics 365 Customer Service Digital Messaging add-on offers the following features:

  • Omni-channel support: Engage with customers across multiple digital messaging platforms, including SMS, Facebook Messenger, Twitter, and more
  • Seamless integration: Integrate with existing Dynamics 365 Customer Service instances to leverage customer data and provide personalized support
  • Real-time messaging: Enable real-time conversations between customers and support agents for instant issue resolution
  • Automation and AI-powered routing: Automatically route incoming messages to the right support agents using AI-powered routing capabilities
  • Analytics and insights: Gain valuable insights into customer interactions and support agent performance with built-in analytics and reporting tools
Key Benefits

By implementing the Dynamics 365 Customer Service Digital Messaging add-on, businesses can:

  • Improve customer satisfaction: Provide timely and personalized support to customers across their preferred digital messaging platforms
  • Enhance support agent productivity: Automate routine tasks and route complex issues to the right agents for efficient resolution
  • Increase efficiency: Reduce response times and resolve customer issues faster with real-time messaging and AI-powered routing
  • Gain a competitive edge: Stay ahead of the competition by offering seamless, omnichannel support experiences that meet evolving customer expectations
  • Drive business growth: Identify new sales opportunities and upsell/cross-sell existing customers with data-driven insights and personalized engagement
Use Cases

The Dynamics 365 Customer Service Digital Messaging add-on can be applied to various industries and scenarios, including:

  • E-commerce: Provide real-time support to online customers, helping them with order tracking, product inquiries, and returns/exchanges
  • Financial services: Offer secure and personalized support to customers via digital messaging platforms for account inquiries, transaction disputes, and more
  • Healthcare: Enable patients to connect with healthcare providers and support teams via secure messaging platforms for appointment scheduling, medication refills, and medical records access
  • Travel and hospitality: Provide 24/7 support to travelers and guests via digital messaging platforms for booking inquiries, flight updates, and special requests
  • Software and technology: Deliver technical support to customers via digital messaging platforms for product inquiries, troubleshooting, and issue resolution

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Q: What is the Microsoft Dynamics 365 Customer Service Digital Messaging add-on?

A: The Dynamics 365 Customer Service Digital Messaging add-on is an innovative solution designed to enhance customer engagement and support experiences across various digital messaging platforms. It offers omni-channel support, real-time messaging, AI-powered automation, and analytics tools for improved customer satisfaction, support agent productivity, and business growth.

Q: Which digital messaging platforms does the Dynamics 365 Customer Service Digital Messaging add-on support?

A: The add-on supports multiple digital messaging platforms, including SMS, Facebook Messenger, Twitter, and more. This enables businesses to engage with their customers on their preferred channels.

Q: How does the Dynamics 365 Customer Service Digital Messaging add-on integrate with existing systems?

A: The add-on seamlessly integrates with existing Dynamics 365 Customer Service instances, allowing businesses to leverage customer data for personalized support and streamline case management.

Q: What are the benefits of using the Dynamics 365 Customer Service Digital Messaging add-on for customer support?

A: The add-on helps businesses improve customer satisfaction by providing timely support across digital messaging platforms, enhance support agent productivity through automation, and increase efficiency by reducing response times and resolving issues faster.

Q: How does the Dynamics 365 Customer Service Digital Messaging add-on help businesses stay competitive?

A: By offering seamless, omni-channel support experiences that meet evolving customer expectations, the add-on helps businesses gain a competitive edge in their respective industries.

Q: Can the Dynamics 365 Customer Service Digital Messaging add-on be used in various industries?

A: Yes, the add-on can be applied to various industries, such as e-commerce, financial services, healthcare, travel and hospitality, and software and technology. This enables businesses to provide real-time support and engage with customers effectively.

Q: How does the Dynamics 365 Customer Service Digital Messaging add-on help in driving business growth?

A: The add-on provides valuable insights into customer interactions and support agent performance, which can be used to identify new sales opportunities, upsell, and cross-sell existing customers, fostering business growth.

Q: What are the key features of the Dynamics 365 Customer Service Digital Messaging add-on?

A: The key features include omni-channel support, seamless integration with Dynamics 365 Customer Service instances, real-time messaging, AI-powered automation, and analytics and reporting tools.

Q: How does the Dynamics 365 Customer Service Digital Messaging add-on benefit support agents?

A: The add-on enhances support agent productivity by automating routine tasks, reducing response times, and routing complex issues to the right agents for efficient resolution.

Q: How can businesses purchase the Dynamics 365 Customer Service Digital Messaging add-on?

A: The Dynamics 365 Customer Service Digital Messaging add-on is available for purchase on a yearly basis, ensuring businesses have access to the latest features and updates for sustained customer support success.

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General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Yearly
Payment Terms Prepaid
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Commercial Annual