Microsoft Dynamics 365 Customer Service Digital Messaging and Voice Add-in| Education Faculty Pricing | Monthly

  Save upto 18%, Get GST Invoice on your business purchase. Prices are Exclusive of GST

​  For a customized quote or a monthly subscription plan, please reach out to us through the WhatsApp sales support available on this page,  and we will respond back promptly.

Secure and trusted checkout with:

Q: What is Microsoft Dynamics 365 Customer Service Digital Messaging and Voice Add-in for Education Faculty?

A: It is a specialized add-in designed to improve customer service experiences in educational institutions. Faculty members can use this tool to manage customer interactions across various channels, including digital messaging, voice, and social media. It also offers features like personalized experiences, real-time analytics, integration with Dynamics 365, and customizable workflows.

Q: How can Dynamics 365 Customer Service Digital Messaging and Voice Add-in enhance customer satisfaction?

A: By providing timely and personalized support based on customer preferences and history, this add-in can significantly improve customer satisfaction. It allows faculty members to address student, alumni, and parent inquiries effectively, resulting in increased loyalty.

Q: What are the key benefits of using Dynamics 365 Customer Service Digital Messaging and Voice Add-in for Education Faculty?

A: The main benefits include improved customer satisfaction, increased efficiency through automation, enhanced collaboration, data-driven decision making, and cost savings associated with reduced customer service operations expenses.

Q: Which use cases are best suited for Dynamics 365 Customer Service Digital Messaging and Voice Add-in in the education sector?

A: The add-in is ideal for student support (academic advising, financial aid, career counseling), faculty support (technical support, course management, online learning platforms), alumni engagement, admissions and enrollment support, and IT support.

Q: How can Dynamics 365 Customer Service Digital Messaging and Voice Add-in help drive student success?

A: By providing exceptional customer experiences and improving operational efficiency, this add-in can support student success. It enables institutions to offer personalized support, streamline processes, and make data-driven decisions, ultimately contributing to a better learning environment.

Q: How does Dynamics 365 Customer Service Digital Messaging and Voice Add-in integrate with existing systems?

A: The add-in seamlessly integrates with Dynamics 365, allowing faculty members to access customer data, history, and preferences. This integration helps create a unified and consistent customer service experience.

Q: Can Dynamics 365 Customer Service Digital Messaging and Voice Add-in be used for both B2B and B2C customer service in education?

A: Yes, the add-in is designed to support both business-to-business (faculty, staff, and partners) and business-to-consumer (students, alumni, and parents) interactions, ensuring a comprehensive customer service experience for all stakeholders.

Q: How can educational institutions reduce costs with Dynamics 365 Customer Service Digital Messaging and Voice Add-in?

A: The add-in can help institutions reduce costs associated with customer service operations by automating routine tasks and offering digital messaging and voice channels, which are generally more cost-effective than traditional phone and email support.

Q: What are the key features of Dynamics 365 Customer Service Digital Messaging and Voice Add-in for Education Faculty?

A: The key features include omni-channel engagement, personalized experiences, real-time analytics, integration with Dynamics 365, and customizable workflows, which enable faculty members to manage customer interactions effectively and efficiently.

Q: How can faculty members improve efficiency using Dynamics 365 Customer Service Digital Messaging and Voice Add-in?

A: Faculty members can improve efficiency by automating routine tasks, streamlining customer service processes, collaborating with colleagues, and gaining insights into customer behavior through real-time analytics and reporting.