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Microsoft Dynamics 365 Customer Service Digital Messaging and Voice Add-in | Yearly

Microsoft Dynamics 365 Customer Service Digital Messaging and Voice Add-in | Yearly

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Enhance customer experience with Dynamics 365 Digital Messaging and Voice Add-in, offering seamless omnichannel engagement, AI-powered chatbots, and personalized support.

₹ 81,791.00
₹ 89,880.00 Tax Excluded (Discount: 8.999777481085886%)

₹ 96,513.38 Including Tax

₹ 89,880.00 Tax Excluded

(₹ 0.00 / Units)
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Commercial Annual
Dynamics 365 Customer Service Digital Messaging and Voice Add-in

This innovative add-in is designed to enhance your customer service experience by providing a seamless and efficient way to manage digital messaging and voice interactions with your customers.

Overview

The Dynamics 365 Customer Service Digital Messaging and Voice Add-in is a powerful tool that enables your customer service team to engage with customers across various digital channels, including messaging apps, social media, and voice calls. This add-in is integrated with Dynamics 365, allowing you to leverage the full potential of your customer service platform.

Key Features
  • Omni-channel engagement: Engage with customers across multiple digital channels, including messaging apps, social media, and voice calls
  • Real-time messaging: Respond to customer inquiries in real-time, improving response times and customer satisfaction
  • Voice call integration: Seamlessly integrate voice calls with your digital messaging channels, providing a unified customer service experience
  • AI-powered chatbots: Leverage AI-powered chatbots to automate routine customer inquiries and improve first contact resolution rates
  • Personalized experiences: Provide personalized experiences for your customers using data and insights from Dynamics 365
Key Benefits
  • Improved customer satisfaction: Respond to customer inquiries in real-time, improving customer satisfaction and loyalty
  • Increased efficiency: Automate routine customer inquiries using AI-powered chatbots, freeing up your customer service team to focus on complex issues
  • Enhanced customer insights: Gain valuable insights into customer behavior and preferences using data and analytics from Dynamics 365
  • Unified customer service experience: Provide a unified customer service experience across all digital channels, improving customer engagement and loyalty
  • Reduced costs: Reduce costs associated with customer service operations, such as phone and email support
Use Cases
  • Customer support: Provide real-time support to customers across multiple digital channels, improving response times and customer satisfaction
  • Sales and marketing: Engage with customers across digital channels, providing personalized experiences and improving sales and marketing effectiveness
  • Field service: Dispatch field service technicians to customer locations, providing real-time updates and improving customer satisfaction
  • Customer feedback: Collect customer feedback and sentiment analysis, improving customer satisfaction and loyalty
  • Knowledge management: Create and manage knowledge articles, providing customers with self-service options and improving first contact resolution rates

By leveraging the Dynamics 365 Customer Service Digital Messaging and Voice Add-in, you can provide a seamless and efficient customer service experience, improving customer satisfaction, loyalty, and ultimately, driving business growth.

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Q: What is the Microsoft Dynamics 365 Customer Service Digital Messaging and Voice Add-in?

A: The Dynamics 365 Customer Service Digital Messaging and Voice Add-in is an innovative tool that enhances customer service by providing a seamless and efficient way to manage digital messaging and voice interactions with customers across various channels.

Q: How does the add-in integrate with Dynamics 365?

A: The add-in is integrated with Dynamics 365, allowing you to leverage the full potential of your customer service platform and gain valuable insights into customer behavior and preferences.

Q: What are the key features of the Dynamics 365 Customer Service Digital Messaging and Voice Add-in?

A: The key features include omni-channel engagement, real-time messaging, voice call integration, AI-powered chatbots, and personalized experiences.

Q: What are the benefits of using the Dynamics 365 Customer Service Digital Messaging and Voice Add-in?

A: The benefits include improved customer satisfaction, increased efficiency, enhanced customer insights, a unified customer service experience, and reduced costs.

Q: What are some of the use cases for the Dynamics 365 Customer Service Digital Messaging and Voice Add-in?

A: Some of the use cases include customer support, sales and marketing, field service, customer feedback, and knowledge management.

Q: How does the add-in improve customer satisfaction?

A: The add-in improves customer satisfaction by providing real-time support across multiple digital channels, improving response times, and providing personalized experiences.

Q: What are AI-powered chatbots and how do they improve first contact resolution rates?

A: AI-powered chatbots are automated tools that use artificial intelligence to respond to customer inquiries. They can improve first contact resolution rates by automating routine customer inquiries, freeing up customer service teams to focus on complex issues.

Q: How does the add-in help reduce costs associated with customer service operations?

A: The add-in reduces costs by providing a unified customer service experience across all digital channels, improving customer engagement and loyalty, and reducing the need for phone and email support.

Q: Who can benefit from using the Dynamics 365 Customer Service Digital Messaging and Voice Add-in?

A: The add-in can benefit both B2B and B2C businesses looking to enhance their customer service experience, improve customer satisfaction and loyalty, and drive business growth.

Q: How can I try the Dynamics 365 Customer Service Digital Messaging and Voice Add-in?

A: You can try the Dynamics 365 Customer Service Digital Messaging and Voice Add-in by purchasing the yearly subscription and installing it on your Dynamics 365 platform.

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Online Delivery
Shipping: 1-2 Business Days
Offline Delivery
Shipping: 3-5 Business Days

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Specifications

General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Yearly
Payment Terms Prepaid
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Commercial Annual