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Microsoft Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer| Education Student Pricing | Yearly

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Unleash efficient customer service with Dynamics 365, featuring AI-powered insights, seamless integration, and personalized support, tailored for education students at a special price.

₹ 7,262.00
₹ 7,980.00 Tax Excluded (Discount: 8.997493734335833%)

₹ 8,569.16 Including Tax

₹ 7,980.00 Tax Excluded

(₹ 0.00 / Units)
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Education Annual
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Education Student Pricing)

This Dynamics 365 Customer Service Enterprise attach license is designed for educational institutions, providing students with access to a comprehensive customer service solution. By attaching this license to a qualifying Dynamics 365 base offer, students can gain hands-on experience with industry-leading customer service tools.

Key Features
  • Advanced case management: Manage customer interactions across multiple channels, including phone, email, and social media.
  • Knowledge management: Create and share knowledge articles to help students and faculty resolve issues quickly and efficiently.
  • Entitlements and SLAs: Define and manage service-level agreements (SLAs) and entitlements to ensure timely and effective issue resolution.
  • Analytics and insights: Gain valuable insights into customer service performance with built-in analytics and reporting tools.
  • Integration with other Dynamics 365 apps: Seamlessly integrate with other Dynamics 365 apps, such as Sales and Marketing, to provide a unified customer experience.
Key Benefits
  • Improved customer satisfaction: Provide students and faculty with timely and effective support, leading to increased satisfaction and loyalty.
  • Increased efficiency: Streamline customer service processes and reduce the time spent on issue resolution.
  • Enhanced collaboration: Foster collaboration between customer service teams, students, and faculty to resolve issues quickly and efficiently.
  • Better decision-making: Make data-driven decisions with analytics and insights into customer service performance.
  • Cost savings: Reduce costs associated with customer service operations, such as reduced support requests and improved first-contact resolution rates.
Use Cases
  • Student support: Provide students with timely and effective support for academic and administrative issues, such as course registration, financial aid, and campus resources.
  • Faculty support: Offer faculty members support for teaching, research, and administrative tasks, such as course management, grading, and student advising.
  • Alumni engagement: Engage with alumni through targeted campaigns, events, and communications, and provide them with ongoing support and resources.
  • IT support: Manage IT-related issues, such as password resets, network connectivity, and software installation, for students, faculty, and staff.
  • Library services: Provide library patrons with support for research, borrowing, and other library services, such as database access and interlibrary loan requests.

By attaching this Dynamics 365 Customer Service Enterprise license to a qualifying Dynamics 365 base offer, educational institutions can provide students with a comprehensive customer service solution, while also improving operational efficiency and reducing costs.

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Q: What is Microsoft Dynamics 365 Customer Service Enterprise Attach for Education Student Pricing?

A: This is a customer service solution designed specifically for educational institutions, offering students access to advanced industry-leading customer service tools at a special price. It can be attached to a qualifying Dynamics 365 base offer to provide hands-on experience with the platform.

Q: What features does Dynamics 365 Customer Service Enterprise Attach for Education Student Pricing offer?

A: Key features include advanced case management, knowledge management, entitlements and SLAs, analytics and insights, and seamless integration with other Dynamics 365 apps like Sales and Marketing.

Q: How can Dynamics 365 Customer Service Enterprise Attach for Education Student Pricing benefit educational institutions?

A: Benefits include improved customer satisfaction, increased efficiency, enhanced collaboration, better decision-making, and cost savings in customer service operations. It can be applied to various use cases, such as student, faculty, alumni, IT, and library services.

Q: What are the advantages of attaching this license to a qualifying Dynamics 365 base offer?

A: By attaching the license, students gain hands-on experience with a comprehensive customer service solution, improving operational efficiency, and reducing costs for educational institutions.

Q: How does Dynamics 365 Customer Service Enterprise Attach for Education Student Pricing manage customer interactions?

A: Advanced case management allows for managing customer interactions across multiple channels, including phone, email, and social media, ensuring a seamless experience.

Q: How can educational institutions use knowledge management in Dynamics 365 Customer Service Enterprise Attach for Education Student Pricing?

A: Knowledge management enables the creation and sharing of knowledge articles to help students and faculty quickly and efficiently resolve issues, promoting self-service and reducing support time.

Q: How does Dynamics 365 Customer Service Enterprise Attach for Education Student Pricing improve decision-making?

A: Built-in analytics and reporting tools provide valuable insights into customer service performance, helping institutions make data-driven decisions for continuous improvement.

Q: What is the pricing structure for Dynamics 365 Customer Service Enterprise Attach for Education Student Pricing?

A: The pricing is based on an annual education student pricing model, which offers a cost-effective solution for educational institutions.

Q: How can Dynamics 365 Customer Service Enterprise Attach for Education Student Pricing foster collaboration?

A: Enhanced collaboration is achieved through streamlined customer service processes, reduced time spent on issue resolution, and targeted communications for various use cases, such as student, faculty, alumni, IT, and library services.

Q: How does Dynamics 365 Customer Service Enterprise Attach for Education Student Pricing contribute to B2B and B2C interactions?

A: By providing a unified customer experience through integration with other Dynamics 365 apps like Sales and Marketing, it contributes to both B2B and B2C interactions, increasing customer satisfaction and loyalty.

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Specifications

General Information
Brand Microsoft
License Information
License Category Education
License Type New
License Tenure Yearly
Payment Terms Prepaid
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Education Annual