Microsoft Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on| Education Faculty Pricing | Monthly

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Q: What is the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on for Education Faculty Pricing?

A: This add-on provides educational institutions with a cost-effective way to enhance their customer service capabilities using AI-powered voicebots. It allows faculty members to offer 24/7 support to students, staff, and alumni, improving overall satisfaction and experience.

Q: How does the Intelligent Voicebot technology benefit students, staff, and alumni?

A: The voicebots offer 24/7 support, reducing response times and resolution rates for customer inquiries. They also provide personalized support experiences through customized voicebot scripts and workflows, improving the overall experience for students, staff, and alumni.

Q: What are the key features of the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on?

A: Key features include AI-driven voicebot technology, integration with Dynamics 365 Customer Service for seamless case management, customizable voicebot scripts and workflows, real-time analytics and reporting, and a scalable and secure architecture.

Q: How can voicebots be used in student admissions and enrollment support?

A: Voicebots can provide automated guidance on application processes, deadlines, and requirements, making it easier for students to navigate the admissions and enrollment process.

Q: How can voicebots improve the efficiency of customer service operations?

A: Voicebots can reduce the workload for faculty members and support staff, increase efficiency and productivity in customer service operations, and provide personalized support experiences.

Q: How does the Intelligent Voicebot Add-on handle high volumes of voicebot interactions?

A: The add-on features a scalable and secure architecture designed to handle high volumes of voicebot interactions, ensuring reliable performance and customer satisfaction.

Q: Can the voicebot scripts and workflows be customized to fit specific educational needs?

A: Yes, the voicebot scripts and workflows can be customized to fit specific educational needs, such as automated guidance for course registration and scheduling, financial aid and scholarship inquiries, and IT support and troubleshooting.

Q: How can voicebots be used to engage and support alumni?

A: Voicebots can provide automated support for alumni to access resources, update contact information, and engage with the educational institution, strengthening alumni relations and support.

Q: What is the pricing model for the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on for Education Faculty?

A: The add-on is priced on a monthly basis, offering educational institutions an affordable and flexible solution to enhance their customer service operations.

Q: How can the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on benefit educational institutions?

A: By leveraging the power of AI-driven voicebots, educational institutions can revolutionize their customer service capabilities, improve student and staff experiences, and reduce operational costs.