Microsoft Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on | Monthly

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Q: What is the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on?

A: The Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on is an innovative solution that enhances customer support by providing 24/7 automated assistance through AI-powered voicebots. It offers features such as customizable voicebot scripts, integration with Dynamics 365 Customer Service, and real-time analytics, resulting in improved customer experiences, increased support team efficiency, and reduced costs.

Q: How does the Intelligent Voicebot Add-on improve customer experience?

A: The Intelligent Voicebot Add-on improves customer experience by providing 24/7 support and reducing wait times. It offers automated customer support for common inquiries, technical support, appointment scheduling, feedback collection, surveys, and emergency support, ensuring a more personalized and efficient interaction with customers.

Q: Can I customize the voicebot scripts in the Dynamics 365 Add-on?

A: Yes, you can customize the voicebot scripts to fit the specific needs of your business. This allows you to tailor the automated support to your company's products, services, and preferred customer interactions.

Q: What languages and regions does the Dynamics 365 Intelligent Voicebot Add-on support?

A: The Dynamics 365 Intelligent Voicebot Add-on supports multiple languages and regions, ensuring that your customers receive assistance in their preferred language and location.

Q: How does the Intelligent Voicebot Add-on help reduce support costs?

A: By automating customer support through voicebots and enabling self-service capabilities, the Dynamics 365 Add-on helps reduce support costs through decreased workload for support teams and minimized time spent on common inquiries.

Q: How can the Intelligent Voicebot Add-on benefit support teams?

A: The Dynamics 365 Intelligent Voicebot Add-on benefits support teams by increasing their efficiency and productivity, allowing them to focus on complex cases, thus streamlining the support process and improving overall customer service.

Q: What kind of analytics and reporting does the Intelligent Voicebot Add-on offer?

A: The Intelligent Voicebot Add-on provides real-time analytics and reporting on voicebot performance and customer interactions, enabling data-driven decision-making and continuous improvement of your customer service strategy.

Q: What are some use cases for the Dynamics 365 Intelligent Voicebot Add-on in customer support?

A: Use cases for the Intelligent Voicebot Add-on include order tracking, product information, returns, technical troubleshooting, appointment scheduling, feedback collection, surveys, and emergency support. These applications enhance the customer support and service experience.

Q: Which customer segments is the Dynamics 365 Intelligent Voicebot Add-on suitable for?

A: The Dynamics 365 Intelligent Voicebot Add-on is suitable for both B2B and B2C customer interactions, offering scalability, customization, and powerful AI-based automated customer support for various industries and business models.

Q: How do I get started with the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on?

A: To get started, visit the Dynamics 365 website to learn more about the Intelligent Voicebot Add-on, and then subscribe to the monthly add-on to revolutionize your customer service strategy with AI-powered 24/7 support, real-time analytics, and customizable scripts.