Microsoft Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on | Yearly

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Q: What is the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on?

A: The Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on is an innovative solution that provides 24/7 support to customers, improving their experience and reducing the workload of support teams. It includes AI-powered voicebot technology, integration with Dynamics 365 Customer Service, customizable voicebot scripts, real-time analytics and reporting, and support for multiple languages and regions.

Q: How does the Intelligent Voicebot improve customer experience?

A: The Intelligent Voicebot improves customer experience by providing 24/7 support, reducing wait times, and offering personalized, efficient issue resolution through AI-powered chatbots.

Q: What are the key benefits of using the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on?

A: The key benefits include improved customer experience, increased efficiency and productivity of support teams, enhanced customer insights, reduced support costs, and scalability to handle high volumes of customer inquiries and support requests.

Q: Which use cases are best suited for the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on?

A: The add-on is suitable for customer support and service, technical support, appointment scheduling, feedback collection, surveys, and emergency support. It can automate common customer inquiries, offer automated troubleshooting, and provide 24/7 support for critical issues.

Q: How does the Intelligent Voicebot integrate with Dynamics 365 Customer Service?

A: The Intelligent Voicebot integrates seamlessly with Dynamics 365 Customer Service, allowing for efficient case management and improved customer support workflows.

Q: Can the voicebot scripts be customized to fit specific business needs?

A: Yes, the voicebot scripts are customizable, enabling businesses to tailor the voicebot's responses and interactions to their unique requirements.

Q: What languages and regions does the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on support?

A: The add-on supports multiple languages and regions, making it a versatile solution for businesses catering to international customers.

Q: How does the Intelligent Voicebot contribute to reducing support costs?

A: The Intelligent Voicebot reduces support costs through automation and self-service capabilities, allowing support teams to focus on complex cases and reducing the need for additional staffing.

Q: What are the main features of the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on?

A: The main features include AI-powered voicebot technology, Dynamics 365 Customer Service integration, customizable voicebot scripts, real-time analytics and reporting, and support for multiple languages and regions.

Q: How often are analytics and reports updated for the Intelligent Voicebot's performance and customer interactions?

A: Analytics and reports are updated in real-time, providing continuous insights into voicebot performance and customer interactions for data-driven decisions.