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Microsoft Dynamics 365 Customer Service Premium | Monthly

Microsoft Dynamics 365 Customer Service Premium | Monthly

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Unlock seamless customer experiences with Dynamics 365 Customer Service Premium, featuring AI-powered chatbots, omnichannel engagement, and personalized support to boost satisfaction and loyalty.

₹ 17,718.00
₹ 19,470.00 Tax Excluded (Discount: 8.998459167950685%)

₹ 20,907.24 Including Tax

₹ 19,470.00 Tax Excluded

(₹ 0.00 / Units)
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Commercial Monthly
Dynamics 365 Customer Service Premium: Elevate Your Customer Experience

Dynamics 365 Customer Service Premium is a comprehensive solution designed to help businesses deliver exceptional customer experiences. With its robust set of tools and features, you can streamline your customer service operations, improve agent productivity, and increase customer satisfaction.

Key Features
  • Unified Service Desk: Provide a single, unified view of customer interactions across all channels and touchpoints
  • Case Management: Automate and manage customer service cases from creation to resolution
  • Knowledge Management: Create, manage, and share knowledge articles to help agents resolve cases quickly and efficiently
  • Entitlements and SLAs: Define and manage service level agreements (SLAs) and entitlements to ensure timely and effective issue resolution
  • Analytics and Insights: Gain real-time insights into customer service performance and make data-driven decisions to improve operations
Key Benefits
  • Improved First Call Resolution (FCR) rates: Resolve customer issues quickly and efficiently, reducing the need for follow-up calls and improving customer satisfaction
  • Increased Agent Productivity: Automate routine tasks, provide agents with the right tools and information, and enable them to focus on high-value activities
  • Enhanced Customer Experience: Deliver personalized, omnichannel experiences that meet the evolving needs and expectations of your customers
  • Reduced Operational Costs: Streamline customer service operations, reduce manual errors, and minimize the need for costly escalations
  • Real-time Insights and Analytics: Make informed decisions, identify areas for improvement, and optimize customer service operations for better outcomes
Use Cases
  • Customer Support: Provide multi-channel support, including phone, email, chat, and social media, to ensure customers can reach you whenever and however they want
  • Field Service: Manage and optimize field service operations, including scheduling, routing, and inventory management, to ensure timely and effective issue resolution
  • Account Management: Deliver personalized, account-specific experiences that build trust, loyalty, and long-term relationships with your customers
  • Self-Service: Offer customers self-service options, such as knowledge bases, FAQs, and community forums, to help them find answers and resolve issues on their own
  • Omnichannel Engagement: Engage with customers across all touchpoints and channels, including social media, messaging apps, and IoT devices, to deliver seamless and connected experiences

By implementing Dynamics 365 Customer Service Premium, you can transform your customer service operations, improve customer satisfaction, and drive business success.

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Q: What is Microsoft Dynamics 365 Customer Service Premium?

A: Microsoft Dynamics 365 Customer Service Premium is a comprehensive solution designed to help businesses deliver exceptional customer experiences. It includes a robust set of tools and features for streamlining customer service operations, improving agent productivity, and increasing customer satisfaction.

Q: How does Dynamics 365 Customer Service Premium improve first call resolution (FCR) rates?

A: Dynamics 365 Customer Service Premium improves FCR rates by providing agents with the right tools and information to resolve customer issues quickly and efficiently, reducing the need for follow-up calls and improving customer satisfaction.

Q: What is a unified service desk in Dynamics 365 Customer Service Premium?

A: A unified service desk in Dynamics 365 Customer Service Premium provides a single, unified view of customer interactions across all channels and touchpoints, improving agent efficiency and customer satisfaction.

Q: How does Dynamics 365 Customer Service Premium increase agent productivity?

A: Dynamics 365 Customer Service Premium increases agent productivity by automating routine tasks, providing agents with the right tools and information, and enabling them to focus on high-value activities.

Q: What are the key benefits of Dynamics 365 Customer Service Premium?

A: The key benefits of Dynamics 365 Customer Service Premium include improved FCR rates, increased agent productivity, enhanced customer experience, reduced operational costs, and real-time insights and analytics.

Q: What are the use cases for Dynamics 365 Customer Service Premium?

A: The use cases for Dynamics 365 Customer Service Premium include customer support, field service, account management, self-service, and omnichannel engagement.

Q: How does Dynamics 365 Customer Service Premium help reduce operational costs?

A: Dynamics 365 Customer Service Premium helps reduce operational costs by streamlining customer service operations, reducing manual errors, and minimizing the need for costly escalations.

Q: What are entitlements and SLAs in Dynamics 365 Customer Service Premium?

A: Entitlements and SLAs in Dynamics 365 Customer Service Premium define and manage service level agreements (SLAs) and entitlements to ensure timely and effective issue resolution.

Q: How does Dynamics 365 Customer Service Premium improve the customer experience?

A: Dynamics 365 Customer Service Premium improves the customer experience by delivering personalized, omnichannel experiences that meet the evolving needs and expectations of customers.

Q: How can I try Dynamics 365 Customer Service Premium?

A: You can try Dynamics 365 Customer Service Premium by visiting the website and signing up for a free trial or demo.

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Shipping: 1-2 Business Days
Offline Delivery
Shipping: 3-5 Business Days

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General Information
Brand Microsoft
License Information
License Category Business
License Type New
License Tenure Monthly
Payment Terms Prepaid
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Commercial Monthly