Microsoft Dynamics 365 Customer Service Professional| Education Student Pricing | Yearly
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Q: What is Microsoft Dynamics 365 Customer Service Professional (Education Student Pricing)?
A: It is a specialized customer service tool designed to help education students deliver exceptional customer experiences, streamline service operations, and drive business growth at a special student price. The key features include unified case management, knowledge management, and interactive dashboards.
Q: How does the Unified Service Desk benefit customer service agents?
A: The Unified Service Desk provides a single, unified interface for customer service agents to manage customer interactions across multiple channels, improving efficiency and providing a better customer service experience.
Q: What is the role of Case Management in Dynamics 365 Customer Service Professional?
A: Case Management automates and streamlines case management processes, from creation to resolution, helping to reduce costs and improve productivity.
Q: How does Knowledge Management help customer service agents?
A: Knowledge Management allows customer service agents to create, manage, and share knowledge articles to help resolve issues quickly and efficiently, enhancing customer satisfaction.
Q: What are the Key Benefits of Dynamics 365 Customer Service Professional (Education Student Pricing)?
A: The key benefits include improved customer satisfaction, increased efficiency, enhanced collaboration, better decision making, and reduced costs.
Q: What are some use cases for Dynamics 365 Customer Service Professional?
A: Use cases include customer support, field service, account management, self-service, and omnichannel engagement.
Q: How does Dynamics 365 Customer Service Professional support multi-channel customer support?
A: Dynamics 365 Customer Service Professional supports multi-channel customer support, including phone, email, chat, and social media, to provide a better customer experience.
Q: How can Dynamics 365 Customer Service Professional help reduce costs?
A: Dynamics 365 Customer Service Professional can help reduce costs through automation, streamlining of customer service processes, and improved return on investment (ROI).
Q: What types of businesses can benefit from Dynamics 365 Customer Service Professional?
A: B2B and B2C businesses, as well as those focused on CRM and customer experience management, can benefit from Dynamics 365 Customer Service Professional.
Q: How can I take advantage of the special education student pricing for Dynamics 365 Customer Service Professional?
A: You can take advantage of the special education student pricing for Dynamics 365 Customer Service Professional by visiting the website and following the instructions for purchasing at the special student price.
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Specifications
General Information | |
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Brand | Microsoft |
License Information | |
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License Category | Education |
License Type | New |
License Tenure | Yearly |
Payment Terms | Prepaid |
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