Microsoft Dynamics 365 Customer Service unified routing add-on| Education Faculty Pricing | Monthly

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Q: What is the Dynamics 365 Customer Service unified routing add-on for education faculty?

A: It is a powerful tool designed for education faculty that enhances customer service operations by streamlining inquiries, providing a seamless experience for students, staff, and faculty members. It includes advanced routing capabilities, automated case creation, real-time monitoring, and customizable workflows.

Q: How does the unified routing add-on improve first call resolution rates and customer satisfaction?

A: The add-on uses intelligent routing and assignment to connect students with the right advisors or departments, ensuring faster response times and personalized service. This leads to improved first call resolution rates and enhanced customer satisfaction for education faculty.

Q: Can the add-on be customized to fit specific needs of my education faculty?

A: Yes, the Dynamics 365 Customer Service unified routing add-on offers customizable workflows that can be tailored to fit the unique requirements of your education faculty, enhancing productivity and efficiency for your customer service teams.

Q: How are cases assigned using the unified routing add-on?

A: Cases are automatically created and assigned based on predefined rules and conditions. This enables efficient handling of student inquiries and ensures that faculty members are assigned to specific types of inquiries, such as academic or technical support.

Q: Can the unified routing add-on integrate with other Dynamics 365 modules?

A: Yes, the add-on can be integrated with other Dynamics 365 modules, such as Sales or Marketing, providing a unified customer experience across different aspects of your education faculty's operations.

Q: How can real-time analytics and reporting benefit my education faculty?

A: Real-time analytics and reporting provide better insights and decision-making capabilities for your education faculty. By identifying trends and areas for improvement in customer service operations, you can continuously enhance the support experience for students and faculty members.

Q: What are the benefits of using the Dynamics 365 Customer Service unified routing add-on for handling sensitive or high-priority customer issues?

A: Customized workflows can be created for handling sensitive or high-priority customer issues, such as financial aid or disability services. This ensures proper handling of these inquiries and helps maintain a high level of customer satisfaction for your education faculty.

Q: How does the unified routing add-on contribute to productivity and efficiency for customer service teams?

A: The add-on increases productivity and efficiency for customer service agents and teams by automating case creation, assigning cases based on predefined rules, and providing real-time monitoring and analytics for optimizing performance.

Q: Is the Dynamics 365 Customer Service unified routing add-on suitable for both B2B and B2C customer service operations?

A: Yes, the unified routing add-on can be used for both B2B and B2C customer service operations in the education sector, ensuring a world-class customer service experience for faculty and students alike.

Q: How can I learn more about the special pricing offer for education faculty and schedule a demo for the unified routing add-on?

A: Contact the sales team to learn more about the special pricing offer for education faculty and to schedule a demo for the Dynamics 365 Customer Service unified routing add-on. They will be happy to assist you in understanding how this tool can benefit your faculty and improve your customer service operations.