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Microsoft Dynamics 365 Customer Service Voice Channel Add-in| Education Faculty Pricing | Yearly

Microsoft Dynamics 365 Customer Service Voice Channel Add-in| Education Faculty Pricing | Yearly

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Enhance student experiences with Dynamics 365 Customer Service Voice Channel Add-in, exclusive faculty pricing, enabling seamless voice interactions, automated case creation, and personalized support for educators

₹ 37,456.00
₹ 41,160.00 Tax Excluded (Discount: 8.99902818270165%)

₹ 44,198.08 Including Tax

₹ 41,160.00 Tax Excluded

(₹ 0.00 / Units)
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Education Annual
Dynamics 365 Customer Service Voice Channel Add-in (Education Faculty Pricing)

This Dynamics 365 Customer Service Voice Channel Add-in is specifically designed for educational institutions, providing faculty members with a comprehensive tool to manage customer service interactions. With this add-in, faculty members can efficiently handle voice-based customer service requests, enhancing the overall student experience.

Key Features
  • Seamless integration with Dynamics 365 Customer Service, allowing for effortless management of voice-based customer service requests
  • Advanced call routing and queuing capabilities to ensure that calls are directed to the right faculty member or support agent
  • Real-time call monitoring and analytics to help faculty members optimize their customer service strategies
  • Integration with existing phone systems, including on-premises and cloud-based solutions
  • Customizable workflows and scripts to support unique educational institution requirements
Key Benefits
  • Enhanced student experience through efficient and effective customer service interactions
  • Improved faculty productivity and reduced workload through streamlined call management and routing
  • Increased visibility into customer service performance through real-time analytics and reporting
  • Scalability to support growing educational institutions and evolving customer service needs
  • Cost-effective solution with flexible pricing options, including education faculty pricing
Use Cases
  • Student support services: Use the Dynamics 365 Customer Service Voice Channel Add-in to provide students with timely and effective support for academic, administrative, or technical issues
  • Admissions and enrollment: Utilize the add-in to manage incoming calls from prospective students, providing them with information and guidance throughout the application and enrollment process
  • Alumni relations: Leverage the add-in to stay in touch with alumni, providing them with updates, event information, and opportunities for engagement
  • IT support: Employ the add-in to deliver technical support to students, faculty, and staff, ensuring that technology-related issues are resolved quickly and efficiently
  • General inquiries: Use the add-in to handle general inquiries from students, parents, and the community, providing them with information and directing them to relevant resources

By implementing the Dynamics 365 Customer Service Voice Channel Add-in, educational institutions can provide faculty members with a powerful tool to deliver exceptional customer service, ultimately enhancing the overall student experience and driving institutional success.

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Q: What is the Dynamics 365 Customer Service Voice Channel Add-in for Education Faculty Pricing?

A: The Dynamics 365 Customer Service Voice Channel Add-in for Education Faculty Pricing is a specialized tool designed for educational institutions to handle voice-based customer service requests. It integrates seamlessly with Dynamics 365 Customer Service, enabling faculty members to manage voice interactions effectively and efficiently, enhancing the overall student experience.

Q: What are the key features of the Dynamics 365 Customer Service Voice Channel Add-in?

A: The key features of the add-in include seamless integration with Dynamics 365 Customer Service, advanced call routing and queuing, real-time call monitoring and analytics, integration with phone systems (both on-premises and cloud-based), and customizable workflows and scripts designed to support unique institutional requirements.

Q: What are the benefits of using the Dynamics 365 Customer Service Voice Channel Add-in in educational institutions?

A: The Dynamics 365 Customer Service Voice Channel Add-in offers various benefits for educational institutions, including improved student experience, increased faculty productivity, enhanced visibility into customer service performance, scalability to support growth, and a cost-effective solution with flexible pricing options.

Q: What are some common use cases for the Dynamics 365 Customer Service Voice Channel Add-in within educational institutions?

A: The add-in can be used for student support services, admissions and enrollment, alumni relations, IT support, and handling general inquiries. These use cases demonstrate the versatility of the tool in addressing various customer service needs within educational institutions.

Q: Does the Dynamics 365 Customer Service Voice Channel Add-in integrate with existing on-premises and cloud-based phone systems?

A: Yes, the add-in integrates with both on-premises and cloud-based phone systems, ensuring compatibility and ease of implementation within educational institutions.

Q: How does the Dynamics 365 Customer Service Voice Channel Add-in enhance faculty productivity and reduce workload?

A: The add-in streamlines call management and routing, enabling faculty members to handle voice-based customer service requests more efficiently, leading to improved productivity and a reduced workload.

Q: How does the add-in contribute to providing exceptional customer service in educational institutions?

A: The Dynamics 365 Customer Service Voice Channel Add-in provides educational institutions with advanced call routing, queuing, real-time monitoring, analytics, and customizable workflows to ensure seamless customer service experiences.

Q: Are there any pricing options specifically designed for education faculty?

A: Yes, there is faculty pricing available for the Dynamics 365 Customer Service Voice Channel Add-in, offering a cost-effective solution tailored to the needs of educational institutions.

Q: What are the primary target markets for the Dynamics 365 Customer Service Voice Channel Add-in (B2B, B2C)?

A: The Dynamics 365 Customer Service Voice Channel Add-in can cater to both B2B (business-to-business) and B2C (business-to-consumer) markets, making it versatile for various customer service scenarios.

Q: How does the Dynamics 365 Customer Service Voice Channel Add-in improve the student experience?

A: The Dynamics 365 Customer Service Voice Channel Add-in helps educational institutions provide efficient and effective customer service interactions, leading to enhanced student experiences in areas such as academic, administrative, and technical support, admissions, enrollment, alumni relations, and general inquiries.

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General Information
Brand Microsoft
License Information
License Category Education
License Type New
License Tenure Yearly
Payment Terms Prepaid
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Education Annual